Customer Experience Officer

Full time
Athens, Thessaloniki
Posted 5 months ago

AMD Telecom S.A. is one of the biggest Certified from the GSM Association SMS Hubs in the world, offering SMS interconnectivity services and telecommunication infrastructures both to Mobile Networks Operators and Aggregators (SMS and Voice) around the globe. We have been at the forefront of communication technologies for over two decades, helping your business spread its mission and message to the world.

During Mobile World Congress, AMD Telecom launched Routee , a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What Are We Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer  to join our multinational team! 

Job Responsibilities:

  • Presentations of our services to our customers (via Video Calls)
  • Book meetings between the customers and our account managers
  • Reply\send written quires of Greek customers (via email)
  • Handle our live chat for Greek and English Customers
  • Monitor OTRS system in order to ensure the resolution of any sales’ issue
  • Assist clients on the sales-services issue
  • CRM administration
  • Contract preparation and quotes for our customers
  • Campaigns programming and executing on behalf of Greek customers

Required Qualifications:

  • Excellent communication – presentation skills in English and Greek language
  • Love about technology and new trends
  • 2+ years of experience as Sales Administrator, Secretary or relevant job position
  • High organizational skills and ability to manage a number of projects at the same time
  • Excellent Computer Skills, CRM and MS Office
  • Ability to prioritize personal workload.
  • Ability to work under pressure to target group goals
  • Quick learner and driven to succeed in a fast-moving environment
  • Energetic, flexible, collaborative and proactive

Benefits:

  • Competitive salary
  • Private Health and Medical Insurance
  • A learning culture with individualized development plans that focus on personal and professional growth
  • Seminars on subjects related to the job position, financed by the company.
  • A fun and fast-paced environment with the best people
  • Constant extensive Training

Important notice!

We are proud to be an Equal Opportunities Employer. Our people are our strongest asset and we focus on attracting and keeping key talent to deliver our strategy. We recognize that ultimately everything we do successfully as a company is a by-product of our people and their talent. We are, therefore, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.

Join Us!

Routee Linkedin & Routee FB

Visit Routee.net to find out more about our company, your trusted communications partner.

Job Features

Job CategoryCustomer & Technical Support

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