Cookie Policy

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their “Personally identifiable information” (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding on how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•  To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
•  To allow us to better service you in responding to your customer service requests.
•  To administer a contest, promotion, survey or other site feature.
•  To send periodic emails regarding your order or other products and services.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•  Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

•  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. In other words, you have the right of access to personal information you have submitted to us. When requested, we will delete identifying information from current operational systems.

How do we protect visitor information?

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Sensitive personal information

Our intention is not to seek any sensitive information through our website. Sensitive information includes a number of types of information relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, you explicitly consent to our use of that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Information retention

Some of the information we receive is not retained. Contact information about visitors to our website (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and emails are kept for only the period of time considered reasonable to facilitate the visitor’s requests.

Children Protection

Our website is not intentionally designed for or directed at children 14 years of age or younger. Our policy is never to knowingly collect or maintain information about anyone under the age of 14.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your preferences and display relevant advertisements. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • Understand and save user’s preferences for future visits.

  • Keep track of advertisements.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en 

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.


We have implemented the following:

  • Remarketing with Google AdSense

  • Google Display Network Impression Reporting

  • Demographics and Interests Reporting

  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Users can visit our site anonymously.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.


Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

 • By emailing us

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

It may also be necessary for us to disclose or transfer your personal information to suppliers, affiliates or agents in order to provide you with our services. Sometimes we use third parties to perform certain business-related functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform the specific function. To the extent that third party requires your information to enable us to provide you with our services, or perform business-related functions on our behalf, you hereby consent to sharing your personal information with such third parties.

Disclaimer

We do not assume responsibility for verifying the ongoing accuracy of personal information. When practically possible, if we are informed that any personal information submitted to our website or systems and stored by us is no longer accurate, we will make appropriate corrections based on the updated information provided by the authenticated person.

Are we GDPR compliant?

The new European General Data Protection Regulation (GDPR) is new legislation that provides a single, harmonized data privacy law for the European Union. It is agreed upon the European Parliament and Council in April 2016 and it will affect every organization that processes European residents’ personally identifiable information (PII). The Regulation will be applicable in all Member States aiming to create more consistent protection of consumer and personal Data across EU nations and will replace the existing Directive 95/46/EC.

Your security and data privacy is our top priority. We are already working towards GDPR compliance, ours, yours and your clients’. We have approximately reached a 90% compliance to the GDPR striving to meet this challenging obligation, as it is the most important change in data privacy regulation over the last 20 years.

New updates will follow until the GDPR becomes effective as of May 25th, 2018.

Updates:

17/05/2018

AMD Telecom provides Communications as a Service (CPaaS), and in order to provide such services a lot of personal data can or may be stored or pass through our servers.

We respect your personal data and your end users’ personal data and that’s why we are updating our privacy policy constantly. In this update, we focused on data stored and processed by us, as the enforcement date of GDPR is getting close.

GETTING STARTED

There are two kinds of data that AMD Telecom handles; your personal data and your end users’ personal data. Your personal data is any data that relates to your Account and is processed directly by us, whilst your end users’ personal data is any data that pass through your application that integrates with Routee our CPaaS through API and is being processed indirectly by us.

YOUR PERSONAL DATA

WHAT WE STORE

Any kind of information you provide us with, such as email, name, company name, phone number, your role in the company, etc.  is collected but we also collect data you  provide indirectly, with our cookies, Moreover, when you create an Account we collect data like your billing information, your IP address, your servers’ IP address and your app’s API calls. Finally, anything you share with our Sales or Support team is stored, so make sure to not share anything unnecessary.

WHEN WE STORE IT

We basically collect your personal data any time you visit our website, subscribe to a newsletter, sign up for an event, fill out a form or contact any members of our team (sales or otherwise) and of course, when you register or login to our web platform or make API calls with your app.  In addition, we might collect data from your publically shared information like your LinkedIn account, during customer research.

WHY WE STORE IT

We store this data in order to understand who are customers and potential customers are and their needs and preferred features. This will help us improve your navigation experience on our website and your experience of our services as a whole. On a more technical aspect, we need to collect this info so we can carry out things like accounting and taxes, keep track of your inquiries and problems, send verification codes to you and improve our security.

FOR HOW LONG WE STORE IT

We store your account data for 7 years after the account is deleted and any data gathered from your contact with our Support team for up to 3 years. With that said, you can request for deletion of your personal info as long as deleting it won’t obstruct us from providing our services to you.

YOUR END USERS’ DATA

Your end users’ info can appear on our servers on multiple occasions. Your end users’ personal info like names, IP addresses, phone numbers, emails, etc. can be stored when you use it to contact them through our platform. Also, any contact you or your end users have with us might include some of their personal info which is stored. Of course, none of this info is for sale or shared with third parties either, just like your own personal info.

DATA SHARED

We do not share or sell your personal information or your end users’ personal information for marketing purposes to any third parties unless you wish to and consent to it. However, there are cases where this data has to be shared. Specifically, we need to share it with Network Operators in order to connect your side with the recipient. The same applies for OTTs like Viber which processes this data in order to terminate to the recipient.  Also, any partners/affiliates or branches of AMD Telecom might receive and process this data if they need it to provide a Service for your end. Finally, we must be in accordance to the laws and regulations, and to do so we need to share this data in case it is required by law; illegal content, death threats, harmful content, and emergencies can be a rightful reason for us to provide any required data to the responsible authorities.

Note: AMD Telecom has multiple entities worldwide and it is possible that data can be moved from one entity to another. This is process is not an exception and is covered by our -no share/no sell- privacy on personal data.

Enquiries

If you still have some questions regarding our policy on storing and processing personal data feel free to contact our legal team at legal@amdtelecom.net or our customer support at ticket@amdtelecom.net.